CERTIFICATION PROGRAMS Other Courses Available in English and Spanish

STELLAR SERVICE - Improved Service and Sales Training Customized for your Establishment STELLAR SERVICE 2-hour course improves hospitality and sales and is geared to your wait- staff, bartenders and hosts. STELLAR SERVICE works with your veteran servers and new servers by helping them improve their service, increase sales, and earn more. Topics Discussed: • Pre-shift - attitude, preparedness • Menu Knowledge – effective descriptions, up-selling, power of suggestion • Step Consolidation • Problem Solving • Communication Skills • Teamwork Improve your bottom-line profits! Help your staff earn more money and improve your sales! STELLAR SERVICE 2008 BHTS

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